Q. What is the office itself like?
A. Our present office building was completed in 2003. It has wide hallways, oversized treatment rooms with large windows and some skylights to let in the sun. We frequently see wildlife outside of the windows (Birds, deer, and squirrels are frequent visitors, but turkeys, foxes, and even several bears have been spotted outside). The office is decorated with pleasant colors and murals.
Q. Can I be seen right away if I have an emergency?
A. We will try our best to seen all patients with a serious problem right away. We have a twenty four hour answering service which can contact us if you have an after hours emergency.
Q. Is the office easy to get to and park? Is it Handicap accessible?
A. Our office is conveniently located opposite the eastbound on ramp at Exit 11, Interstate 78 (the Pattenburg Exit). It can also be easily accessed by Frontage Road for patients preferring not to drive on the Interstate. There is plenty of parking right next to the entrance. The office is fully Handicap Accessible in accordance with the Americans with Disabilities Act.
Q. Do you offer convenient scheduling options?
A. We have weekday hours between 8AM and 8PM and alternating Saturday mornings as well to accommodate most schedules. We can schedule treatment to be scheduled in fewer long appointments or a series of shorter visits, depending on each patients needs and preferences. We can schedule multiple family members at the same time with different providers or for consecutive appointments with the same provide, depending on your preference.
Q. What kind of X-rays do you take?
A. We never take X-rays on a “routine” basis. The type of X-rays you need, and how often you need them, is individually prescribed for you by our doctors.
Q. What is a comprehensive exam?
A. Our dentists evaluate your oral health and your risk for problems in four areas: the gum and bone support of your teeth, the strength of your the teeth (this is where we check for cavities), how your teeth, jaws and muscles work together, and your smile satisfaction. We also perform a oral cancer screening exam.
Q. I am very nervous about having my teeth worked on. Can you help me relax?
A. Yes we can. It matters A LOT to us that your visit is comfortable. During our comprehensive exam, you can share concerns you have, and our dentists will make a plan to insure your comfort during treatment. Please feel free to discuss your concerns with one of our dental professionals.
Q. I don’t like my smile – can you help me?
A. Absolutely. We offer all types of comprehensive, cosmetic dentistry such as composite fillings (tooth colored fillings), porcelain crowns, porcelain veneers, bleaching, and Invisalign® braces. After your initial comprehensive exam, we can review all your treatment options with you and answer any questions you may have.
Q. What payment options do I have?
A. We ask for payment at time of service, unless other arrangements have been made. We will do our best to estimate your patient portion if you have insurance and ask you to pay only the estimated amount not covered by your insurance. We also accept VISA and Mastercard for your convenience.
Q. Do you take my insurance?
A. If your insurance allows you to choose your own dentist, we work with any insurance to maximize your benefits. If you have any questions about dental insurance, one of our insurance coordinators will do their best to find out the information.
